Frequently Asked Questions
Everything you need to know about bringing your home and garden to life.
What are your standard delivery times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while larger furniture items may require 7-10 business days for specialized handling.
Do you offer international shipping?
Currently, we ship to all domestic addresses and select international locations. Shipping costs and delivery windows for international orders are calculated at checkout based on your destination.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that bespoke or custom-made items are non-refundable.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Are your wooden products sustainably sourced?
Absolutely. At The Worm that Turned, we prioritize sustainability. All our wooden furniture and garden accessories are crafted from FSC-certified timber or reclaimed materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.